• What Methods Can I Use to Pay at

All credit cards are valid at You can also make your payment by Wire Transfer-EFT or Payment at the Door. Our bank information required for payments to be made by wire transfer is specified on the payment page.

• How safe is it to write down my credit card details? has taken all necessary security measures. Your personal information is safe with SSL security and fraud prevention services. works with Bank Supervisory Authority Approved IZICO payment systems and your credit card information is not kept in our system in any way.

• How can I get information about my order?

You can follow the information about your orders from your customer panel. If you have any questions, you can send an e-mail to [email protected] or contact us via Whatsapp 0(850) 305 43 24.

•Can I change my order?

If the products in your order have not yet been shipped, you can change your order by calling or e-mailing our office. After the product has been delivered, you can change the product within the 14-day exchange period by contacting our office by phone or e-mail. Our phone number: 0(850) 305 43 24

• In which currency will my order be debited from my account? offers a global shipping service and supports any of the currencies of our customers' choice: TRY, DOLLAR or EURO.

•I received an e-mail about my shipment, but my product has not arrived yet. What should I do?

You can find out where your cargo is from the cargo tracking number we send you. For more detailed information, you can send an e-mail to [email protected] or contact us at 0(850) 305 43 24.

• How are shipping delivery times for products determined?

Cargo delivery time varies completely according to the order density. We do our best to carefully ship your orders as soon as possible.

• If I have more than one product in my cart with different delivery times, what kind of delivery time will apply?

In such a case, the product with the longest delivery time in the cart will be your delivery time. A shipping delivery time will be added to this.

•I have a late order, what should I do?

For your orders that are overdue for delivery, you can send an e-mail to [email protected] or contact us via Whatsapp 0(850) 305 43 24.

•Does every product ship to every country? - How is the shipping cost determined?

Products over a certain kg/mass are sold only within Turkey. The system automatically calculates the shipping fee according to the lists of the cargo companies we have contracted with and according to the kg / weight calculations of the products.

•Which cargo companies do you work with? - How do I track my cargo? works with Yurtiçi Kargo and delivers your orders to the specified address.



• I am not satisfied with my purchase, what can I do?

If you are not satisfied with the products you receive for any reason, you can return them within 7 days from the order date and get a refund. For this, you need to call Whatsapp 0(850) 305 43 24 or send an e-mail to [email protected]. We would like to remind you that in order for the return and exchange process to take place, the invoice of the order must reach us. The return process is easier than the purchase process.

• I want to exchange my purchase, what can I do?

You have the right to exchange for 14 days for products that you are not satisfied with or want to change for any other reason. Regarding the subject, you can send an e-mail to [email protected] or contact us via Whatsapp 0(850) 305 43 24 and send us your package with free domestic cargo and exchange it with the product you want. The exchange process is easier than the purchase process. The product must be absolutely unused and unpacked.

• The product I purchased is damaged / defective, what can I do?

If the product you receive from is damaged or defective, you definitely need to keep a report to the cargo company. Since the legal witness is the cargo company, damaged products are not accepted if there is no report. You can return within 7 days and get your money back. Regarding the subject, you can send an e-mail to [email protected] or contact us via Whatsapp 0(850) 305 43 24 to exchange or return your product.

• The products I received are not the same as the order I placed, what can I do?

In this case, you need to send an e-mail to [email protected] or contact us via Whatsapp 0(850) 305 43 24. Our customer service will provide you with the necessary information on the subject as soon as possible.

cultureSettings.RegionId: 0 cultureSettings.LanguageCode: EN
Çerez Politikası

Sizlere en iyi alışveriş deneyimini sunabilmek adına sitemizde çerezler(cookies) kullanmaktayız. Detaylı bilgi için Çerez Politikasını inceleyebilirsiniz.